I have had multiple accounts with Bank of America for 15+ years, both business and personal, including credit and checking. One card has never worked on Autopay. I called and they could not resolve. I escalated and their tech team still could not resolve. Over the past two years I have had 8-10 instances of being charged late fees because their Autopay has a glitch. I have cards with many other banks, all on Autopay with no issues. Bank of America refused to credit some of the late fees even after I went into the branch and their banker admitted the app did not work correctly for setting up my Autopay. Furthermore, over 15 years, BOFA has not updated their website or technology at all, likely because the old system is complicated and harder for customers to figure out how to set up Autopay, even when it does work. Awful experience.