May 29, 2026
poor customer service
phone runaround
poor customer relationship
missing funds
I opened a checking account with Wells Fargo recently. I went to fund it using their mobile app and it failed to work using two different methods. One was mobile check deposit that failed. I went into the branch the next day and deposited a check instead.
After checking my ID and depositing, the said they would hold me check for 7 business days to clear - not ideal, but I said ok.
Shortly after, I get a call that my account was closed for fraud.
Now I can't even login to pay my credit cards and the money is in limbo between banks.
I've had to call multiple times and eventually go into the branch where the banker had to call the fraud department. I am still waiting for my funds to be released and my account has been closed with no reason given.
What is even more concerning is that they had registered the check ID from mobile deposit (that told me it didn't work on the app) and did not have a record of the check I deposited with the teller.
Review by
ben2026